argus-ticket-rt 1.0

Allow argus-server to create tickets in Request Tracker

argus_ticket_rt

This is a plugin to create tickets in Request Tracker from Argus

The API supported is RT V2. RT 4.4 needs RT::Extension::REST2 to support V2, while RT 5.0.0 and later has the support included.

Settings

• TICKET_ENDPOINT: Link to instance, absolute URL

• TICKET_AUTHENTICATION_SECRET: Standard username/password or token:

  {
      "username": username,
      "password": password
  }
  

  or

  {
      "token": token
  }
  

• TICKET_INFORMATION:

  Queue (obligatory)

  {
      "queue": queue_name
  }
  

  Custom fields (optional)

  There are two ways of automatically filling custom fields:

  1. Custom fields that are always the same, independent of the incident. These will be set in custom_fields_set with the name of the custom field as key and the fixed value as value.

     {
         "custom_fields_set" : {
             "name_of_custom_field": set_value,
         }
     }
     

  2. Custom fields that are filled by attributes of the Argus incident. These are set in custom_fields_mapping with the name of the custom field as key and the name of the attribute as it is returned by the API as value (e.g. start_time). If the information can be found in the tags the value consists of a dictionary with tag as the key and the name of the tag as the value (e.g. {"tag": "host"}).

     {
         "custom_fields_mapping" : {
             "name_of_custom_field": attribute_of_incident,
             "name_of_custom_field": {"tag": name_of_tag},
         }
     }
     

Library

The library used is rt instead of rt-client because "rt-client" does not support token authentication.